Our Solutions

Trilok security systems are the pioneers in developing Queue Management Systems using access cards. We have successfully implemented Biometric Based Access Cards at Tirumala Tirupati Devasthanams, Tirupati, Abode of Lord Shri Venkateswara Swamy Temple and at Shri Mata Vaishno Devi Ji Shrine at Katra (Jammu) under the administration of Shri Mata Vaishno Devi Ji Shrine Board (SMVDSB), where our access cards legal/statutory Yatra permit has one lakh free accidental insurance.

Recently we have introduced these access cards at Uttarakhand Tourism Development Board (UTDB) for the pilgrims who are visiting Char Dham (Kedarnath ji, Badrinath Ji, Gangotri, Yamunotri), Hemkund Sahib (major Sikh pilgrimage centre), Haridwar & Rishikesh (Kawad Yatra), Kanwar Yatra (Shravani Mela) Baba Baidyanath and Ajmer Dargah (Ghareeb Nawaj/Dargah Khwaja Sahib) which is a world famous Dargah and pilgrims of different religious faiths visit the Dargah throughout the year (we got the approval from Dargah Committee, Dargah Khwaja Saheb, Ajmer).

What is Access Card System?

A 2D bar coded (Thermal print) multi colour, no-tear card with thumb impression of the pilgrim along with digital photo is given with reporting time/date/place for darshan. Pilgrim's thumb impression will be verified at queue counter, if it does not tally with the thumb impression given at the counter, the pilgrim will not be allowed.

Specifications of the Biometric/Photometric Access Card

Color: Multi/Offset
Size: 3.5 X4.5 (Inches)
Thickness: 250 GSM, Card board
Front side: Multi colour photo of deity, barcode thermal printing (date, time), biometric code and other technical information
Back side: Multi colour advertisement by the sponsor (only public interest message)

Muster Management System: In case of any eventuality requiring evacuation, the Muster ProtectTM Management system is capable of providing a list of persons missing in real time. Then first responders and senior officials can utilize the report to deploy their emergency resources for effective management. Muster ProtectTM gives you real time reports on missing persons in minutes. With just the touch of a fingertip, each user can remove their name from the list of the missing. When Muster ProtectTM is part of Emergency Response Plans, you'll receive reports on the Last location of missing persons within minutes, rather than hours. The system assists with the victim management process. Identities are managed using biometrics to ensure proper distribution of food, medical attention and supplies, transportation, and the reunification of families separated during the disaster. Fraudulent distribution of humanitarian aid is reduced and families are reunited more quickly.

The Features of Access Card System

  • Report of missing person(s)
  • Report the missing person(s) last location
  • Communicates over Ethernet and VPN
  • Operates outdoors
  • Easy to install
  • Multiple locations (TCP/IP)
  • Centralized enrollment
  • Comes with 20 Barcode/QR Code technology which ensures that even if there no scanner available at remote locations, the data can be retrieved via QR code scanning through smart phones.

The Benefits of Access Card System

  • Reports in real time
  • Effective deployment of emergency resources
  • Integrated emergency response plan
  • Reduced insurance costs
  • Protects safety ratings
  • Pilgrim/Tourist confidence level increases while in journey
  • Pilgrims will get more information about the places with mobile alerts

Why Access Card System?

Very often, popular shrines are crowded with multitude of pilgrims, especially during festive seasons. The resultant long queues mean waiting hours that may extend to hours and sometimes even days of hardships for pilgrims. The biometric card/token was introduced to reduce this waiting time in queues and to simultaneously help the shrine management in controlling the crowd seamlessly.

For Civic Body/Shrine Board

  • They are able to identify and rescue pilgrims in case of an emergency and can also help in the settlement in case of any risk. For instance, at SMVDSB, our access cards legal/statutory Yatra permit has 1lakh free accidental insurance. After this system was introduced, the police personnel were able to track missing pilgrims during the trekking with the help of this system.
  • Can calculate pilgrim flow so that adequate arrangements and as well as disaster prevention measures can be initiated.
  • Can get accurate pilgrim turnout so that future planning of civic amenities can be well organized.
  • Since we are working on BOO (Built-Own Operate) model, there will not be any financial implications.

For Pilgrims:

  • Can help in advance planning (Saves time and money)
  • Access card is free of cost
  • In case of risk, compensation can be settled without any hassles.

For Sponsor (Advertiser):

  • One-to-one communication and dissemination of Public Interest/Social Messages
  • Very economical and has a high shelf life
  • Value added services are also attached to the access cards.



Biometric based access cards which are issued at various counters have a lot of value added services and is the tool (a pilgrim must carry) for queue management system with following applications:

The counters are working on 24X7 basis. At each counter, while issuing the cards, the finger print of the pilgrim is taken, the time is alloTted for the services and the message inserted on the card is explained to the pilgrim. All major languages (i.e. English, Hindi, Telugu, Tamil, and Marathi) are accommodated together in view of the different section of people who can understand their respective languages in one card with pictorial messages (for easy identification).

On Wheels

In information technology, a Kiosk is a small physical structure (often including a computer and a display screen) that displays information for people walking by. Kiosks are common near the entrances of shopping mall, etc. More sophisticated kiosks let users interact and include touch screens, sound and motion video.

Trilok developed the concept of Out Door Biometric Queue management system with complete mobility on wheels i.e. developed SV (Special Vehicles). These vehicles are provided with facilities like work stations, systems, servers, hamsters, echoes, consumables with V-Sat communication and power back up like in Outdoor Broad casting (OK) vans.

We developed these SV's with backdrop of the difficulties we faced in some of the project sites viz. Char Dham, Uttarakhand where we encountered terrain & geographical challenges, lack of proper permanent infrastructure, power supply, Proof of Communication (POC) etc.

Features of these Vehicles/System

  • Complete built-in infrastructure
  • LAN & Wi-Fi facility, Fully Air-conditioned
  • 3 work stations with high end server, hamsters/webcams/scanners/industrial use thermal printers etc.
  • 3 counters in three different directions that can be used for registration/ verification/ tracking purpose
  • 3 separate queue lines can be accommodated.
  • All consumables are accommodated in the vehicle
  • Power backup by UPS & Gen set.

Deployment & Functionality

At present we have deployed these vehicles, which are exhibiting good performance at

  • Phata (Enroute Kedarnath Dham, Uttarakhand)
  • Pakhi (Enroute Badrinath Dham ,Uttarakhand)
  • Deoghar (Baba BaidyanathTemple, Jharkhand)

These Special Vehicles are Very Useful/Cost Effective for

  • Pilgrim/ Tourist destinations/ temples/ shrines/ Dargah where melas/ Jataras/ festivals/ Urs take place seasonally/annually where there are no facilities of infrastructure, or are not economically viable to have infrastructure or keep the requisite manpower (If they can afford to have infrastructure/ manpower, we will provide our regular solution of permanent counters like in Shri Balaji Temple, TTD Tirupati; Shri Mata Vaishnodevi, SMVDSB, Katra; Shri Saibaba Sansthan Trust, Shirdi; Char Dham, Hemkund Sahib, Rishikesh, Haridwar, Uttarakhand; Ajmer Dargah Sharif, Ajmer, Rajasthan).
  • In recent past, on many occasions we have seen stampede of pilgrims. These occasions are generally during the time they have to wait in hours in the queue lines with kids or facing other hardships due to poor facilities /limitations.
  • The Temple/Shrine managements are also facing lot of difficulties to control the crowd due to lack of functional/ domain experience/ lack of infrastructure/ lack of resources.
  • Trilok is going to provide these Special vehicles on BOO (Built-Own-Operate) Basis, so there is no infrastructure/manpower burden for Temple/Shrine managements.
  • Trilok is going to recover the cost either through publicity advertisements on the back of access card (if viable) or the Temple /shrine board need to pay as per approved rate card by DAVP, Ministry of l&B, GOI. At present approved rate card is Rs.1.77/access card.


Supervision & Monitoring Mechanism

Every counter operating in the shrine premises are connected to the senior level officers and the designated officers can also closely monitor/ inspect/ certify/ authorize the operations of the counter on day-to-day basis. Daily reports of issuing cards/ tokens and MIS reports will be certified by designated official. We are maintaining the stock register of the cards at site office. Every day opening and closing stock will be entered in the registers. The sponsors can verify the registers as and when required.