Electronic Queuing Solutions

Trilok started its business as a Biometric Solution Provider and realized the importance of biometric system for Queue Management and developed its own product called Mass Queue Management System by using access cards, a first-of-its-kind concept in India. It has been successfully implemented at India’s five most visited pilgrim destinations, i.e., Tirumala Tirupati Devasthanams (Lord Shri Venkateswara Swamy Temple, Tirupati, Andhra Pradesh), Shri Saibaba Sansthan Trust, Shirdi (Shirdi, Maharashtra), Shri Maata Vaishno Devi Shrine (Katra, Jammu and Kashmir), Char Dham, Hemkund Sahib, Haridwar, Rishikesh (Uttarakhand), Ajmer Dargah Sharif (Ajmer, Rajasthan) and Baba Baidhyanath Dham, Deoghar (Jharkhand), Temple Trust Shri Naina Devi Ji, (Bilaspur District, Himachal Pradesh), Maa Purnagiri Dham, (Tanakpur, Champawat Dist., Uttarakhand).

Benefits and Advantages

Decrease wait times

Increase satisfaction

Eliminate irregular queuing

Ensure seamless experience

Improve service efficiency

Increase revenues

Reduce queue length

Entertain waiting


  • The system supports up to 32 services and 64 counters.
  • It supports multiple dispensers of various types – switch-based, touch screen kiosk etc.
  • Queue control functions include open and close counter, call next customer, call a specific customer, transfer to another line, silent call, and so on.
  • Abandoned Customer Management reports abandoning and returning customers; and supports call again; and automated identification of abandoning customers.
  • It is also scalable to any number of branches, departments, lines and agents.


  • Improves pilgrim service, increases pilgrim retention and visiting frequency.
  • Reduces queues and makes it easier to manage large crowds during festive season.
  • Enables ease in performance and service level analysis, thus helping the shrine management to streamline the pilgrim service and reduce operation costs.
  • Provides a comfortable experience to the pilgrims with its user friendly design.
  • Ensures ease in operation through designs that are devoid of technical complexity.

Virtual Queuing

Sophisticated virtual queuing processes make it easy for pilgrims to set appointments and wait from anywhere. Our software and hardware are engineered to work together. That means customers can make reservations online, check-in via a kiosk on site, receive communications and alerts via mobile apps and SMS messages, and even rate their experience on a handheld device before they leave the shrine premises.

Linear Queuing

A well-managed and fair waiting environment keeps the pilgrims aware of how long it will take before they are called at the counter. Clear, honest communication eases anxiety, making pilgrims more comfortable with their wait, and supports a more efficient and productive environment.